Frequently Asked Questions
By Aroro — where every detail is designed to be remembered.
How does Aroro ensure the quality and excellence of its jewellery?
At Aroro, excellence is not crafted by chance-it is curated with intention. Each piece in our collection is handpicked from reputed makers who meet our uncompromising standards of purity, finish, and elegance. We conduct a rigorous multi-stage quality check, ensuring that every detail-from silver composition to stone clarity-meets the expectations of luxury. Only the most refined pieces earn the name Aroro.
What makes the Aroro gifting experience truly unique?
An Aroro gift is an experience in storytelling. Every piece is presented in our signature oversized matte black box, revealing a jewellery case, a sealed envelope with your handwritten message, and optional luxury add-ons. It is not merely a package-it is an unspoken emotion.
Can I include a personalised message with my gift?
Absolutely. Every order includes a handwritten letter, personalised with your message and placed in a hand-sealed Aroro envelope. It’s a signature detail that transforms a gift into a lasting memory.
Does Aroro offer same-day delivery?
Yes, we offer same-day delivery in selected cities for orders placed before our cut-off time. Whether it’s a forgotten birthday or a spontaneous celebration, Aroro ensures your gesture arrives in time-and in elegance.
Is your jewellery made from authentic sterling silver?
Every Aroro piece is made from certified .925 sterling silver, hallmarked for purity and sourced responsibly. It’s our promise of lasting brilliance and timeless value.
How should I care for my Aroro jewellery?
To preserve its beauty, store your jewellery in the original Aroro box, avoid water and perfumes, and gently polish with a soft cloth. With care, your silver will remain luminous for years to come.
What inspires Aroro’s approach to luxury gifting?
At Aroro, we believe a gift should move the heart before it even reaches the hands. That belief shapes every detail-our packaging, our message, and our delivery-so your gesture becomes unforgettable.
What premium add-ons can I include with my gift?
You may elevate your gift with: A preserved flower bouquet, Handcrafted chocolate truffles, A luxury gift card with poetic message.
All add-ons are curated to enhance the Aroro experience.
Can I send a gift anonymously?
Yes. You may choose to send your Aroro gift without revealing your name. We will ensure full discretion while preserving every element of luxury and presentation.
How is Aroro’s packaging different from other jewellery brands?
Our packaging is designed to evoke awe. Each order is housed in a textured matte black magnetic box, unveiling a jewellery case, your handwritten message, and curated add-ons. It’s an unboxing ritual that feels cinematic and unforgettable.
Do you offer engraving or initials on the jewellery?
Select pieces are available with engraving options, such as initials or dates. Engraving availability is mentioned on the product page and can be requested during checkout.
Is Aroro jewellery safe for sensitive skin?
Yes. Our jewellery is made from nickel-free .925 sterling silver, making it hypoallergenic and gentle on even the most sensitive skin types.
Does Aroro ship internationally?
Currently, Aroro delivers exclusively within India. However, our global expansion is underway, and we look forward to serving our international patrons soon.
What if the recipient misses the delivery?
In case of a missed delivery, our logistics partner will coordinate redelivery. Your gift will be handled with care until it reaches its intended hands.
Do you offer bespoke or bulk gifting services?
Yes. Aroro provides bespoke gifting solutions for premium occasions-be it corporate milestones, weddings, or celebrations. Our team will work with you to create custom luxury gifts at scale, without compromising personalisation.
Is a certificate of authenticity included with my order?
Every order includes a premium authenticity card, verifying the quality and purity of your sterling silver piece, and certifying its source and finish.
What is your return and exchange policy?
We accept returns and exchanges within 4 days of delivery, provided the item is unused and returned with original packaging, including the handwritten note and add-ons. Personalised and engraved items may not be eligible.
How does Aroro create an emotionally rich gifting experience?
Every element of Aroro is crafted to evoke feeling-the softness of the velvet, the elegance of your handwritten note, the weight of the packaging, and the silver’s shimmer. We don’t just sell jewellery. We curate memories.